Shipping Policy
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- Our products ship for free to anywhere in Australia.
- Please enquire if express shipping is needed.
- Pick up from our warehouse is free.
- Please enquire for a shipping quote for international orders.
Tracking will be provided. If you experience any delay in shipping:
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- Please get in touch with our team and we’ll do our best to help.
- Get in touch with the courier directly with your tracking information. This is often the faster solution.
Please note shipping cost is non-refundable for returns or exchanges.
IMPORTANT NOTE:
Please inspect your products as soon as possible after delivery and contact us within 48 hours if there are any damage. Photo evidence must be provided. Do not sign or accept the package if there are any damage to the box.
Any claim for transit damage will not be accepted beyond 48 hours of delivery.
Lead Time
All of our products are handcrafted and made to order. Our current lead time is approximately 3 weeks from date of purchase to dispatching from our warehouse. Please get in touch with us if you require our products sooner and we’ll do our best to accommodate your request.
View our ‘Ready to Ship‘ page to see the products we have in stock now. These items will ship within 2 business days once payment has been confirmed.
Tracking will be provided once your order has been shipped. Delivery updates will be provided from the courier company. Please allow for possible freight delays during holiday periods which are unfortunately beyond our control.
